FAQ
DEPOSIT
A 50% deposit is required upon booking, with the full balance due no later than 14 working days prior to event; unless agreed otherwise. Bookings will not be secured until the deposit is received by us.
DIETARY REQUIREMENTS OR ALLERGIES
If you or any of your guests have any dietary requirements/allergies please state these upon booking so we can cater for all needs. We cannot guarantee that our platters and grazing tables are nut free.
INVENTORY
The client must sign an inventory sheet upon completion of set up. Any lost or damaged equipment/props with incur a charge. All equipment/props must be collected by us/returned by the client within 2 working days. Please note that Amazing Graze do not provide the table/surface and this must be supplied by the client.
DISPOSAL
Grazing Platters are not responsible for the removal and disposal of food waste. Unless otherwise agreed during the booking stage.
TRAVEL CHARGES
We’re a UK, A Warrington based company and travel costs are worked out based on mileage from us. For our smaller platters/tables there may be a minimum spend.
PARKING
Onsite parking is required in order for us to unload. If there is limited or no parking onsite, please do let us know upon booking so we can try to make other arrangements.
REFUNDS
Grazing Platters will not accept refunds, unless we, the company cannot fulfil the booking. Date changes will be considered given sufficient notice and availability. All deposits are non refundable.
WEDDINGS
Grazing Platters Wedding and Events Terms and Conditions
Contract Basics
• -We will provisionally hold the agreed date for you for 14 days
• -Please read and forward a signed and completed contract to us with 50% booking fee of quote inc VAT
• -You will need to confirm your final menu, event numbers and any special requests at least 21 days prior to the event so we can prepare your final account
• -We require full payment of the balance at least 21 days before your event
Contract Detail
General Terms
This is a contract between you (the client) and Grazing Platters Weddings and Events Limited (Grazing Platters) or their representative. This contract is for services of any, and/or all of planning, preparing, managing and catering for your wedding or event and supply of other services in relation to it.
These terms and conditions are governed and construed in accordance with English Law. If any part of these terms and conditions is found to be invalid or unenforceable, then the remainder of these terms and conditions will not be affected but will remain valid and enforceable.
Confirmation
Bookings are only confirmed once a booking fee is received.
If a smaller booking fee amount is agreed by management any further payments will contribute towards the 50% deposit amount.
Tastings
Tasting sessions are offered at a fee of £40, this will be deducted from the outstanding balance of any booking.
Payment
The balance of your account is due as cleared funds 21 working days prior to the event. Payments can be made by cash, BACS or Banker’s Draft. We do accept credit cards, however a 2% charge will be applied.
Any function for which advance payment is overdue by more than 5 days may be cancelled by Grazing Platters without notification and any monies due will become immediately payable.
By paying a booking fee for an event, the client agrees that once paid, the booking fee is non-refundable. Once full payment is received, we are unable to offer refunds or a reallocation of the monies.
In the event of a dispute regarding any part of the invoice, to ensure the event goes ahead, the client will pay the full balance of the sum owing on the due date. Grazing platters may, at their total discretion offer the client recompense after the event should the dispute be founded.
Cancellations
In the event of a cancellation, the client will forfeit any deposits having been made whatever the circumstance. In certain circumstances, and by the discretion of the Management, a deposit may be deferred in order to secure an event on an alternative date.
Any costs incurred for a particular event, that otherwise would not have been incurred; will be charged in the event of cancellation unless grazing platters are able to mitigate their loss.
Please note that the hog roast and fish and chip van are outsourced to other companies. Grazing platters will pay a deposit of £500 to hold this service on your behalf. Once this has been paid this deposit is non refundable.
Minimum Numbers
Grazing Platters reserves the right to set minimum numbers for guests attending a wedding / function or catering for selected menus. If numbers fall below the set minimum, a charge may be applied.
Menu Choice
For weddings, evening menus are available as an option after 8pm, and only where couples have selected a day time wedding breakfast menu as their main meal.
Price and Menu Reviews
Grazing Platters reserves the right to change prices and menus due to market fluctuations, food prices and availability. Prices and menu choices will be confirmed on production of final numbers for the event.
Grazing Platters Reputation
At the absolute and unfettered discretion of Grazing Platters, any function may be cancelled, even if paid in full, if Grazing Platters has reasonable grounds for believing that the holding of such function would prejudice the reputation, good name, or standing of the Company. Should Grazing Platters cancel an event it may, at its discretion, refund any advance payment made but will have no further liability to the client.
Liability
The Company is not liable for any frustration of this contract caused by strikes, labour disputes, accidents, extreme weather or any other cause beyond the Company’s control and outside the ordinary and reasonable contemplation of the parties at the time of this contract. In such an event, Grazing Platters shall use reasonable endeavours to offer the client alternative services, if such can be found and are acceptable to the client (such acceptance not to be unreasonably withheld). In the event that this is not possible, however, the Company’s obligation to the client extends up to, and is limited to, the full refund of any deposits held.
Whilst every effort is made to safeguard client and the client’s guest’s property Grazing Platters does not accept any liability for any loss or damage caused. Nor can we be responsible for wedding gifts, decorations or property that have been delivered to or, handed over to a Grazing Platters representative.
Grazing Platters reserves the right to pass on to the client any additional costs incurred by them in respect of goods and services requested during the course of the function or caused by the client not adhering to the agreed terms of the services.
Client Responsibilities
The client assumes responsibility for the behaviour of their guests. At the total discretion of Grazing Platters and their representatives, any behaviour by the client or their guests that is deemed to be aggressive, threatening, racist or sexist will not be tolerated. In all cases, Grazing Platters reserves the right to withdraw service immediately. In the event of service being withdrawn, no refund or recompense will be due to the client.
No beverages or food may be brought into the event by the client or their guests for consumption on the premises, unless a pre-agreed arrangement has been made.
The client shall not be entitled to assign the booking to any third party nor utilise the facilities other than for the purposes stated in the contract, without Grazing Platters’s prior written approval.
Other Suppliers
In order to protect our clients and maintain the validity of our insurance, Grazing Platters do not allow any other food or drink supplied by another caterer or food supplier to be served or consumed during an event catered for by ourselves except for beverages supplied by the venue.
Privacy Policy
In accordance with The General Data Protection Regulations of 2018, Grazing Platters are committed to protecting your privacy and promise to collect, process and share your data safely and securely when you do business with us.
Our Privacy Promise
Transparency – We will always tell you what data we’re collecting about you and how we use it. We only share your data with third parties when it is necessary in the planning and deployment of your event. We never sell on your data.
Security – We are committed to following industry best practice in ensuring that your data is held safely and securely.
Control – You have full control over the information we hold about you.
As part of our service and operations, Grazing Platters respectfully request to use images and information from your event for social media and marketing purposes. This may include our website, brochures and other sales tools. This includes images of you, your guests and your event (preparation, decoration and deployment).